Detecting sarcasm in customer tweets: an NLP based approach.
Shubhadeep MukherjeePradip Kumar BalaPublished in: Ind. Manag. Data Syst. (2017)
Keyphrases
- natural language processing
- named entities
- information extraction
- social media
- question answering
- electronic commerce
- customer behavior
- customer service
- text analysis
- free text
- natural language
- text mining
- data mining
- language processing
- machine learning
- customer knowledge
- short text
- marketing strategies
- purchase behavior
- customer satisfaction
- credit card
- news articles
- machine translation
- co occurrence
- social networks
- information retrieval