A recommender approach based on customer emotions.
Emilie PoirsonCatherine Da CunhaPublished in: Expert Syst. Appl. (2019)
Keyphrases
- recommender systems
- customer satisfaction
- electronic commerce
- customer behavior
- collaborative filtering
- customer service
- user profiles
- recommendation systems
- cognitive processes
- customer preferences
- website
- point of sale
- marketing strategies
- user ratings
- customer relationship management
- emotion recognition
- call center
- user preferences
- similarity measure