Management and Measurement of Firm Smart Business Capability.
Chui Young YoonPublished in: CSA/CUTE (2017)
Keyphrases
- knowledge management
- business management
- information systems
- information technology
- decision making
- enterprise systems
- service delivery
- financial services
- management system
- strategic management
- service management
- workflow management
- data management
- human capital
- business process
- information management
- mission critical
- business processes
- customer relationship management
- data processing
- business intelligence
- competitive environment
- information technology infrastructure
- business process management
- business users
- enterprise wide
- electronic commerce
- business world
- decision support
- case study
- internet enabled
- record keeping
- customer retention
- business models
- network management
- digital campus
- business innovation
- systems development
- human resource management
- high demand
- life cycle
- project management
- virtual organization
- virtual enterprise
- smart grid