Customer equilibrium and optimal strategies in an M/M/1 queue with dynamic service control.
Yiannis DimitrakopoulosApostolos N. BurnetasPublished in: Eur. J. Oper. Res. (2016)
Keyphrases
- optimal strategy
- service times
- service requirements
- arrival process
- customer service
- customer satisfaction
- processor sharing
- queueing model
- control system
- decision problems
- steady state
- queue length
- single server queue
- single server
- call center
- game theory
- electronic commerce
- monte carlo
- queuing model
- waiting times
- queuing systems
- stationary distribution
- finite buffer
- service quality
- web services
- service composition
- mathematical models
- service oriented
- markov chain
- arrival rate
- service providers
- search algorithm
- artificial intelligence