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Gaining user confidence in banking industry's quest for digital transformation: a product-service system management perspective.

Nina ShinT. C. E. Cheng
Published in: Ind. Manag. Data Syst. (2023)
Keyphrases
  • management system
  • end users
  • banking industry
  • service providers
  • life cycle
  • user satisfaction
  • return on investment
  • data mining
  • information systems
  • decision making
  • knowledge management