Value-Based Service Bundling: A Customer-Supplier Approach.
Iván S. Razo-ZapataPieter De LeenheerJaap GordijnPublished in: EDOCW (2011)
Keyphrases
- customer service
- customer satisfaction
- service requirements
- call center
- web services
- service times
- service level
- supply chain
- electronic commerce
- service providers
- service quality
- lead time
- customer support
- supplier selection
- end users
- point of sale
- customer behavior
- product information
- management system
- service oriented
- queueing model
- information systems
- queue length
- online stores
- service systems
- service composition
- special case