Smart advisors in the front office: Designing employee-empowering and citizen-centric services.
Tobias GiesbrechtHans Jochen SchollGerhard SchwabePublished in: Gov. Inf. Q. (2016)
Keyphrases
- government services
- user centric
- relationship management
- public services
- service offerings
- service delivery
- location aware
- e government
- governmental organizations
- home environments
- service oriented
- smart cities
- ubiquitous environments
- smart spaces
- web services
- service integration
- smart environments
- service providers
- enabling technologies
- smart objects
- cost efficient
- end users
- context aware
- service discovery
- service composition
- ubiquitous computing
- information services
- mobile services
- smart devices
- social media
- customer service
- government information
- information resources
- personal information
- digital government
- mobile applications