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Adaptive Resource Management of a Virtual Call Center Using a Peer-to-Peer Approach.
Munir Cochinwala
Namon Jackson
Hyong Sop Shim
Eric Sigman
Published in:
Integrated Network Management (2003)
Keyphrases
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resource management
call center
peer to peer
grid computing
resource allocation
management system
resource utilization
service level
quality of service
resource usage
database
intelligent agents
load balancing
decision making
distributed computing
agent technology
network resources
cooperative