Influence of Choiceboards on E-Commerce Customers: An Empirical Study of Factors Impacting User Satisfaction.
Pratyush BharatiAbhijit ChaudhuryPublished in: AMCIS (2004)
Keyphrases
- user satisfaction
- customer satisfaction
- structural equation modeling
- factors affecting
- user perceptions
- online stores
- factors influencing
- perceived usefulness
- perceived risk
- customer loyalty
- service quality
- factors that influence
- main factors
- customer preferences
- information systems
- prior studies
- consumer behavior
- online shopping
- electronic commerce
- technology acceptance
- perceived quality
- product information
- purchasing behavior
- switching costs
- product recommendation
- factors that affect
- customer relationship management
- objective measures
- user acceptance
- website