Online Stakeholder Interaction of Some Airlines in the Light of Situational Crisis Communication Theory.
Boyang ZhangDenis KotkovJari VeijalainenAlexander SemenovPublished in: I3E (2016)
Keyphrases
- communication tools
- face to face interaction
- synchronous communication
- human communication
- instant messaging
- online learning
- theoretical framework
- information seeking
- user interaction
- turn taking
- online communication
- communication systems
- mediated communication
- nonverbal communication
- asynchronous communication
- communication networks
- human computer interaction
- website
- communication patterns
- computer mediated communication
- information sharing
- terrorist attacks
- computational model
- software development
- computer interface
- face to face interactions
- text messaging
- real time