Analysing Customers Sentiments: An Approach to Opinion Mining and Classification of Online Hotel Reviews.
Juan SixtoAitor AlmeidaDiego López-de-IpiñaPublished in: NLDB (2013)
Keyphrases
- opinion mining
- online reviews
- product reviews
- sentiment analysis
- customer reviews
- product features
- online product reviews
- sentiment classification
- text classification
- customer satisfaction
- feature selection
- machine learning
- opinion words
- feature extraction
- decision trees
- topic modeling
- training set
- feature space
- consumer reviews
- active learning
- tree kernels
- public opinion
- sentiment lexicon
- support vector
- learning algorithm
- neural network