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The Affective and Cognitive Impacts of Perceived Touch on Online Customers' Intention to Return in the Web-based eCRM Environment.
Hong-Mei Chen
Qimei Chen
Rick Kazman
Published in:
J. Electron. Commer. Organ. (2007)
Keyphrases
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real time
information disclosure
online environment
information systems
online learning
decision making
multimedia
cognitive model
technology acceptance
meta cognitive
learning environment
mobile robot
cognitive science
technology acceptance model
internet shopping