Opinion Mining of Tourists' Sentiments: Towards a Comprehensive Service Improvement of Tourism Industry.
Mulualem Bitew AnleyGirma Sisay NegasheAsemrie Yemata AyalewPublished in: CIVEMSA (2023)
Keyphrases
- opinion mining
- tourism industry
- sentiment analysis
- customer reviews
- sentiment classification
- online reviews
- topic modeling
- online product reviews
- electronic commerce
- product features
- web services
- product reviews
- service providers
- service quality
- sentiment lexicon
- data mining
- machine learning
- complex networks
- collaborative filtering
- opinion words