InterShop: Enhancing the Vendor/Customer Dialectic in Electronic Shopping.
James B. Baty IIRonald M. LeePublished in: J. Manag. Inf. Syst. (1995)
Keyphrases
- point of sale
- software vendors
- internet shopping
- electronic commerce
- customer satisfaction
- online shopping
- payment systems
- online retailers
- online stores
- bulletin board
- customer behavior
- customer service
- information systems
- marketing strategies
- customer knowledge
- banking services
- churn prediction
- service times
- customer relationship management
- open source software