Social Media User Behavior Analysis in E-Government Context.
Daphna Shwartz-AsherSoon Ae ChunNabil R. AdamPublished in: DG.O (2016)
Keyphrases
- e government
- behavior analysis
- social media
- user centered
- electronic government
- public sector
- developing countries
- government services
- digital government
- service delivery
- government agencies
- user interaction
- user friendliness
- surveillance system
- public administration
- knowledge management
- government organizations
- federal government
- secure information sharing
- end users
- inter organizational
- user experience
- context aware
- anomaly detection
- user interface
- public institutions
- information sharing
- online services
- information technology
- federal agencies
- governmental organizations
- social networks