A comparison of the service quality of fast food chain franchises.
Ming-Chun TsaiKuang-Hsun ShihJason C. H. ChenPublished in: Int. J. Serv. Stand. (2007)
Keyphrases
- service quality
- customer satisfaction
- user satisfaction
- service providers
- electronic commerce
- information systems
- competitive advantage
- information quality
- quality of service
- online shopping
- call center
- data mining
- customer requirements
- job satisfaction
- website
- service level agreements
- database
- competitive environment
- incident management