Exploring oppositional loyalty and satisfaction in firm-hosted communities in China.
Ruo-Yu LiangWei GuoLinghao ZhangPublished in: Internet Res. (2020)
Keyphrases
- customer relationship management
- data mining
- hong kong
- customer satisfaction
- social networks
- technological innovation
- information technology
- user satisfaction
- knowledge sharing
- service quality
- developed countries
- community detection
- social network analysis
- neural network
- learning community
- competitive environment
- customer loyalty