The Effects of Media Characteristics on User Satisfaction: A Social Presence Perspective.
Fengchun TangXuequn WangPublished in: AMCIS (2011)
Keyphrases
- user satisfaction
- social presence
- positive effects
- information systems
- perceived usefulness
- instructor immediacy
- computer mediated
- computer mediated communication
- collaborative learning
- service quality
- multimedia
- social interaction
- social learning
- post hoc analysis
- user perceptions
- information quality
- instant messaging
- communication tools
- online learning
- cooperative
- metadata