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Online shopping delivery delay: Finding a psychological recovery strategy by online consumer experiences.
Tze-Hsien Liao
Ching-Jui Keng
Published in:
Comput. Hum. Behav. (2013)
Keyphrases
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online shopping
online consumer
consumer behavior
social media
customer satisfaction
service quality
consumer reviews
personal information
shopping behavior
real time
social networks
user behavior
context dependent
partial least squares