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Enhancing Complaint and Problem Management: Design and Evaluation of an M-Service Using Pictures and Positioning.
Gustaf Juell-Skielse
Published in:
Int. J. E Serv. Mob. Appl. (2010)
Keyphrases
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management system
information systems
design process
formative evaluation
reference architecture
web services
case study
digital libraries
data management
service providers
product development