Bounded Rationality in Service Systems.

Tingliang Huang Gad Allon Achal Bassamboo

Published in: Manuf. Serv. Oper. Manag. (2013)

Keyphrases

bounded rationality
service systems
decision making
web technologies
service level
service oriented
queue length
enterprise systems
arrival rate
rational agents
mental states
steady state
call center
heavy traffic
stochastic models
dynamic environments
web services