Determinants of e-business usage in Malaysian service industry.
Intan Salwani MohamedGovindan MarthandanPublished in: Int. J. Serv. Stand. (2019)
Keyphrases
- service quality
- service providers
- customer satisfaction
- customer service
- electronic commerce
- user satisfaction
- competitive environment
- telecommunications industry
- information systems
- electronic business
- adoption decisions
- semantic web services
- business environment
- management system
- case study
- small businesses
- quality of service
- neural network
- call center
- user acceptance
- competitive market
- service discovery
- mobile services
- world wide
- competitive advantage
- united states
- business process
- software engineering
- end users
- web services
- social networks
- real world