Consumers' satisfaction factors mining and sentiment analysis of B2C online pharmacy reviews.
Jingfang LiuYingyi ZhouXiaoyan JiangWei ZhangPublished in: BMC Medical Informatics Decis. Mak. (2020)
Keyphrases
- online reviews
- sentiment analysis
- product reviews
- opinion mining
- consumer reviews
- text mining
- online consumer
- sentiment classification
- multi aspect
- product features
- text classification
- website
- sentence level
- consumer trust
- electronic commerce
- service quality
- knowledge discovery
- natural language processing
- user generated
- knowledge representation
- public opinion
- user satisfaction
- machine learning
- online stores
- customer reviews
- data mining
- shopping behavior
- neural network