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Building a Community of Practice in the Workplace: A Case Study at a University Information Technology Call Center.
Qing Zhang
Barbara B. Lockee
Published in:
Int. J. Smart Educ. Urban Soc. (2022)
Keyphrases
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information technology
call center
case study
information systems
service level
arrival rate
asymptotically optimal
service quality
researchers and practitioners
united nations
e learning
data mining
knowledge management
reinforcement learning
service systems