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Benchmarking G2B eServices in the US: A Survey to Identify Maturity Levels Based on the Mystery User Approach.
Frank Hogrebe
Nadine Blinn
Markus Nüttgens
Published in:
AMCIS (2009)
Keyphrases
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user experience
user interaction
user defined
user oriented
user profiles
user centered
user requirements
user feedback
user satisfaction
user queries
databases
recommender systems
user interface
multiscale
database systems
decision making
neural network