User satisfaction with referrals at a collaborative virtual reference service.
Nahyun KwonPublished in: Inf. Res. (2006)
Keyphrases
- user satisfaction
- service quality
- customer satisfaction
- information systems
- virtual environment
- collaborative learning
- information quality
- perceived quality
- structural equation modeling
- objective measures
- service providers
- virtual reality
- virtual world
- service oriented
- web services
- user perceptions
- perceived usefulness
- kolmogorov smirnov
- quality attributes
- augmented reality
- database