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An Evaluation Model of E-service Quality by Applying Hierarchical Fuzzy TOPSIS Method.
Chih-Cheng Lee
Chi Chiang
Chen-Tung Chen
Published in:
Int. J. Electron. Bus. Manag. (2012)
Keyphrases
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evaluation model
evaluation method
neural network
database systems
data analysis
service quality
analytic hierarchy process
analytical hierarchy process
artificial intelligence
objective function
particle swarm optimization
decision problems
bp neural network
fuzzy comprehensive evaluation