The effects of job and user characteristics on the perceived usefulness and use continuance intention of Generative Artificial Intelligence chatbots at work.
Markus MakkonenMarkus SaloHenri PirkkalainenPublished in: STPIS (2023)
Keyphrases
- continuance intention
- perceived usefulness
- user satisfaction
- user acceptance
- positive effects
- factors affecting
- factors that affect
- learning experience
- information systems
- attitudes toward
- online gaming
- technology adoption
- structural equation modeling
- user experience
- subjective norm
- technology acceptance
- theory of planned behavior
- information quality
- mobile services
- service quality
- theoretical framework
- user preferences
- end users
- information technology