European industrial experiences in process improvement and innovation.

Miklós Biró Richard Messnarz

Published in: Softw. Process. Improv. Pract. (2007)

Keyphrases

process improvement
knowledge management
technology transfer
case study
software process
e government
business process
root cause
software process improvement
cost estimation
business processes
software engineering
software development
organizational learning
quality assurance
query optimization
decision making