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The front/back office configuration in new service development: case study of local commercial bank in China.
Jing-Hua Li
Qiu Bo Huang
Published in:
Int. J. Serv. Technol. Manag. (2012)
Keyphrases
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case study
commercial banks
influential factors
business process
credit risk
development process
software engineering
risk management
software development
operational risk
e government
design process
credit risk evaluation
data mining
open source
business processes