Increases or discounts: Price strategies based on customers' patience times.

Jian Liu Jian Chen Rui Bo Fanlin Meng Yong Xu Peng Li

Published in: Eur. J. Oper. Res. (2023)

Keyphrases

call center
service times
orders of magnitude
information retrieval
information systems
service providers
real time
data sets
steady state
online auctions
queue length
customer service
customer behavior