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Increases or discounts: Price strategies based on customers' patience times.

Jian LiuJian ChenRui BoFanlin MengYong XuPeng Li
Published in: Eur. J. Oper. Res. (2023)
Keyphrases
  • call center
  • service times
  • orders of magnitude
  • information retrieval
  • information systems
  • service providers
  • real time
  • data sets
  • steady state
  • online auctions
  • queue length
  • customer service
  • customer behavior