Variational optimization for call center staffing.

Robert C. Hampshire William A. Massey

Published in: Richard Tapia Celebration of Diversity in Computing Conference (2005)

Keyphrases

call center
service level
service quality
asymptotically optimal
service systems
arrival rate
queueing model
queue length
heavy traffic
decision making
image segmentation
optimization problems
cooperative
customer service
operational decisions
machine learning
fluid model
intelligent agents
learning algorithm