Triggered essential reviewing: the effect of technology affordances on service experience evaluations.

Gabriele Piccoli

Published in: Eur. J. Inf. Syst. (2016)

Keyphrases

management system
rapid development
web services
data processing
case study
key technologies
world class
service providers
service platform
service oriented
information services
cost effective
end users
website
customer service
value added services
steady state
communication skills
lifecycle management