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Workflow Extraction for Service Operation Using Multiple Unstructured Trouble Tickets.

Akio WatanabeKeisuke IshibashiTsuyoshi ToyonoKeishiro WatanabeTatsuaki KimuraYoichi MatsuoKohei ShiomotoRyoichi Kawahara
Published in: IEICE Trans. Inf. Syst. (2018)
Keyphrases
  • service providers
  • web services
  • semi structured
  • information extraction
  • real time
  • structured data
  • information services
  • customer service
  • service quality
  • virtual enterprise