Assessing consumers' satisfaction and expectations through online opinions: Expectation and disconfirmation approach.
Atika QaziAlireza TamjidyamcholoRam Gopal RajGlenn HardakerCraig StandingPublished in: Comput. Hum. Behav. (2017)
Keyphrases
- online shopping
- online consumer
- consumer trust
- online reviews
- consumer reviews
- shopping behavior
- customer satisfaction
- social media
- online learning
- service quality
- grocery shopping
- satisfaction degree
- user satisfaction
- information systems
- online markets
- opinion mining
- online stores
- consumer behavior
- online communities
- information sources
- neural network
- data sets