Contextual design: using customer work models to drive systems design.

Karen Holtzblatt Hugh R. Beyer

Published in: CHI Conference Companion (1996)

Keyphrases

design issues
design criteria
complex systems
knowledge based systems
statistical models
interactive systems
computer aided
building blocks
design process
database
probabilistic model
design principles
mathematical models
design decisions
design methodology
learning environment
multi agent
data mining