Agent Based Model for Call Centers Using Knowledge Management.
Farzad PeyraviAmin KeshavarziPublished in: Asia International Conference on Modelling and Simulation (2009)
Keyphrases
- call center
- knowledge management
- agent based models
- complex systems
- service level
- simulation model
- asymptotically optimal
- arrival rate
- multi agent
- service quality
- case study
- agent based modelling
- information technology
- information systems
- financial markets
- e learning
- queue length
- decision support
- business intelligence
- spatial analysis
- intelligent agents
- mathematical model
- real time
- software engineering
- long term
- decision making
- machine learning