Understanding relationship quality in hospitality services.
Manuel J. Sánchez-FrancoGabriel Cepeda CarrionJosé Luis RoldánPublished in: Internet Res. (2019)
Keyphrases
- high quality
- service quality
- service oriented
- web services
- data quality
- relationship management
- context aware
- ubiquitous computing
- information services
- higher quality
- quality measures
- neural network
- service providers
- end users
- information systems
- building blocks
- service composition
- service oriented architecture
- service discovery
- case study
- user centric
- theoretical and practical implications