Managing IT Outsourcing Relationships Using Service Level Agreements (SLAs): A Multi-Dimensional Fit Approach.
Jahyun GooRajiv KishoreH. Raghav RaoPublished in: AMCIS (2004)
Keyphrases
- service level agreements
- service providers
- business process
- cloud computing
- service level
- quality of service
- qos aware
- service oriented
- business processes
- grid services
- database
- web services
- real time
- service quality
- resource management
- lead time
- information systems
- data mining
- resource allocation
- load balancing
- data management
- response time
- end users
- mobile devices
- bayesian networks
- business requirements