Feature-Based Customer Review Summarization.
Alessandro MaistoSerena PelosiPublished in: OTM Workshops (2014)
Keyphrases
- opinion summarization
- electronic commerce
- multi document summarization
- literature review
- image features
- text summarization
- customer satisfaction
- automatic summarization
- customer behavior
- customer knowledge
- customer service
- call center
- transactional data
- video summarization
- customer relationship management
- database
- information technology