The Influence of Expectation and System Performance on User Satisfaction with Retrieval Systems.
Katrin LammThomas MandlChrista Womser-HackerWerner GrevePublished in: EVIA@NTCIR (2010)
Keyphrases
- retrieval systems
- user satisfaction
- user perceptions
- information retrieval systems
- information systems
- information retrieval
- query reformulation
- test collection
- video retrieval
- text retrieval
- customer satisfaction
- search engine
- average precision
- retrieval model
- structural equation modeling
- perceived usefulness
- multimedia
- service quality
- retrieval process
- evaluation measures
- relevance judgments
- relevance assessments
- evaluation of information retrieval systems
- sentence retrieval
- objective measures
- user studies
- xml retrieval
- learning to rank
- social influence
- databases
- retrieval strategies
- web search
- information quality
- ranked list