Service Recovery, Perceived Fairness, and Customer Satisfaction in the Telecoms Sector in Ghana.
Masud IbrahimSsendiwal AbdallahamedDiyawu Rahman AdamPublished in: Int. J. Serv. Sci. Manag. Eng. Technol. (2018)
Keyphrases
- customer satisfaction
- service quality
- user satisfaction
- customer service
- internet shopping
- online shopping
- information quality
- product design
- information systems
- service providers
- marketing strategies
- customer reviews
- customer data
- resource allocation
- higher education
- perceived usefulness
- customer support
- statistically significant
- electronic commerce
- website
- internet banking
- core competence
- customer retention
- e learning