Customer Intent Prediction using Sentiment Analysis Techniques.
Say Hong LyePhoey Lee TehPublished in: IDAACS (2021)
Keyphrases
- sentiment analysis
- opinion mining
- sentiment classification
- text classification
- churn prediction
- prediction accuracy
- multi aspect
- text mining
- sentence level
- public opinion
- natural language processing
- product features
- product reviews
- user generated
- collective classification
- online reviews
- artificial intelligence
- rating prediction