Impact of Service Quality on Satisfaction: An Empirical Investigation on Cosmetic Retail Stores in Burdwan District.
Souren KonerAbu Sayeed MondalRupsha RoyPublished in: Int. J. Asian Bus. Inf. Manag. (2021)
Keyphrases
- service quality
- customer satisfaction
- user satisfaction
- service providers
- electronic commerce
- quality of service
- online shopping
- information systems
- call center
- supply chain
- competitive advantage
- job satisfaction
- database
- information quality
- incident management
- query processing
- factors influencing
- website
- technology acceptance