Understanding AI-based customer service resistance: A perspective of defective AI features and tri-dimensional distrusting beliefs.
Bo YangYongqiang SunXiao-Liang ShenPublished in: Inf. Process. Manag. (2023)
Keyphrases
- customer service
- artificial intelligence
- expert systems
- case based reasoning
- intelligent systems
- machine learning
- feature space
- ai systems
- ai researchers
- image features
- databases
- intelligent behavior
- human intelligence
- web intelligence
- belief revision
- state space
- feature vectors
- real time
- customer satisfaction
- feature set