Measuring Service Quality via a Fuzzy Analytical Approach.
Min-Chun YuI. KengHon-Xun ChenPublished in: Int. J. Fuzzy Syst. (2015)
Keyphrases
- service quality
- customer satisfaction
- service providers
- electronic commerce
- fuzzy sets
- competitive advantage
- user satisfaction
- information systems
- quality of service
- membership functions
- online shopping
- fuzzy rules
- information quality
- call center
- fuzzy numbers
- competitive environment
- database
- incident management
- fuzzy logic
- end users
- data mining
- real time