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The Rise of Robo-Reviews - The Effects of Chatbot-Mediated Review Elicitation on Review Valence.
Theresa Goeken
Dimitrios Tsekouras
Irina Heimbach
Dominik Gutt
Published in:
ECIS (2020)
Keyphrases
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online reviews
systematic review
customer reviews
data sets
website
case study
software engineering
utility function
preference elicitation
relevant literature