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A rule-based method for identifying the factor structure in customer satisfaction.

Amir AhmadLipika DeySami M. Halawani
Published in: Inf. Sci. (2012)
Keyphrases
  • real time
  • probabilistic model
  • high accuracy
  • customer satisfaction
  • database
  • expert systems
  • evaluation method
  • similarity measure
  • significant improvement
  • support vector machine
  • clustering method
  • detection method