Mathematical models and solution approach for cross-training staff scheduling at call centers.
Gamze Kilincli TaskiranXinhui ZhangPublished in: Comput. Oper. Res. (2017)
Keyphrases
- mathematical models
- call center
- mathematical model
- asymptotically optimal
- complex systems
- experimental data
- scheduling problem
- service quality
- physical phenomena
- service level
- physical processes
- queue length
- information systems
- analytical methods
- artificial intelligence
- optimal solution
- computational models
- multi agent
- machine learning
- optimal strategy
- web services
- service times
- ordinary differential equations
- mathematical modeling