Electronic Service Quality Gaps in the Australian Wine Industry.
Joan CooperRobyn DavidsonPublished in: Bled eConference (2005)
Keyphrases
- service quality
- customer satisfaction
- electronic data interchange
- electronic commerce
- service providers
- quality of service
- user satisfaction
- competitive advantage
- online shopping
- competitive environment
- information quality
- call center
- case study
- financial services
- database
- business environment
- job satisfaction
- high tech
- market share
- distance learning
- incident management